Reference

How We Run Things at 1133

These terms set out what you agree to when you open an account and use the 1133 lobby. Access and eligibility depend on your local law and the regions we currently serve — read through before you get started.

Account-holder agreementBangladesh-region eligibilitybKash, Nagad & Rocket wallet rulesFair use policySubject to local law
1133 How We Run Things at 1133
HOW WE HANDLE IT

Account Security and Data Under These Terms

We take the security of your account and wallet details seriously. Here is how we handle the key areas these terms touch on.

Wallet Verification

Your bKash, Nagad, or Rocket number is verified at withdrawal. We cross-check the mobile number on your account against the wallet used to deposit before releasing funds.

Account Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable rules in your region. You can request a summary of your data via support.

Access and Changes

You can update your contact details through account settings. For changes to your registered mobile wallet number, contact support directly — wallet changes require identity confirmation.

Who to Contact

For any data query, account correction, or request to close your account, reach our support team through live chat or email. We action verified requests within a reasonable timeframe.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. Bring your registered mobile number when you get in touch — it speeds up account lookup.

Live Chat Open the chat window from your account dashboard. Available for account and terms queries during active lobby hours.
Email Support Write to our support address for detailed terms questions. We respond to account-related emails within one business day.
Help Centre The Help Centre covers common terms questions including wallet verification steps, account suspension, and eligibility rules.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on 1133. Eligibility depends on your local law and the regions we currently support — access is not available everywhere.

No. Your deposit wallet must be registered in your own name. Deposits from a third-party bKash, Nagad, or Rocket account are not permitted and may result in account suspension.

We will notify you via the contact details on your account. You can raise a query through live chat or email. Funds in a verified wallet are returned after the review is complete.

Contact support through live chat or email with your registered mobile number. We will provide a summary of the data we hold on your account within a reasonable timeframe.

Yes. Contact support to request account closure. Any pending withdrawal must be settled first. We retain records for a period after closure as required by applicable regional rules.

Applicable law depends on your jurisdiction. We do not make specific legal claims about enforceability in every region — check your local law to understand how these terms apply to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.